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6 Jul 2012 Chat Agent Summary Report 65. Chat Contact Service Queue Activity Report 66. Chat CSQ Agent Summary Report 67. Chat Traffic Analysis Report 68. Common Skill Contact Service Queue Activity Report (by Interval) 70. Cisco Unified Contact Center Express Historical Reports User Guide Release iv.
Cisco Unified CCX Historical Reports User Guide, Release 8.5(1). Chapter 1 Overview. The Cisco Unified CCX Historical Reports Client Interface. Figure 1-1. Cisco Unified CCX Historical Reports Main Window. Item. Reference. 1. Open tool. Saving Report Settings, page 4-9. 2. Save tool. Saving Report Settings, page 4-9.
27 Oct 2013 Scheduling a historical report means instructing the Unified CCX Historical Reports client to automatically generate the report in the future. Although you can schedule a report to generate once, the report scheduling function is useful for preparing reports that you require regularly. For example, you can
27 Oct 2013 If you require reports other than the system-formatted reports, you can create custom reports. To create custom reports, see Cisco Unified CCX Historical Reports Administrator and Developer Guide . For more information on the Cisco Unified IC reports, see Administration Console User Guide for Cisco
The Cisco Unified CCX Historical Reports Setup window prompts you to select a program folder. Step 9, Click Finish. The installation is complete. The computer restarts. Step 10, Once the system is restarted, the user must login to the client machine using a windows account that has administrative privileges. Then login to
15 Dec 2014 Documentation Feedback viii. CHAPTER 1. Getting Started 1. Overview 1. Common Terms 2. Authorized Users 2. Available Reports 3. Historical Reports 3. Live Data Reports 7. Start Unified Intelligence Center 8. Trust Self-Signed Certificate 9. View Help 10. Get Help on Cisco Unified Intelligence Center 10.
27 Oct 2013 Unified CCX Historical Reports Client (HRC) is a client-based reporting application that provides historical reports. Sort and filter reports; Send scheduled reports to a file or to a printer; Export reports in a variety of formats, including Portable Document Format (PDF), . Step 2, Choose Stock > UCCX.
Cisco Unified Contact Center Express 9.0(2). Cisco Unified CCX Web Chat and Supervisor Desktop User Guide, Release 9.0(1) · Cisco Unified Contact Center Express Historical Reports User Guide Release 9.0(2) · Database Schema Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 9.0(2) (PDF - 2 MB).
For details on agent-triggered reason code explanations see the Cisco Agent Desktop User's Guide and the Cisco Desktop Administrator User's Guide . The system-generated reason codes are displayed in the following reports when the Unified CCX server moves an agent to the Logout or Not Ready states: Logout reason
18 Oct 2016 Related Support Community Discussions. CISCO UCCX 11.0.1 RtCSQsSummary talking agent issue. Last Reply 10 months ago. in Contact Center · Upgrading UCCX 10.6.1 to 11.0.1. Last Reply 1 year ago. in Contact Center · upgrade CUCM from 10.5.2.12901-1 to 11.0.1. Last Reply 1 year ago.
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